Hardware & asset management
Support installations, upgrades and preventive maintenance, with an agreed record of devices and lifecycle needs. Procurement, replacement parts and warranties are scoped separately.
IT AMC Services↗
Keep your infrastructure ready
for the work ahead.
Bring your hardware, servers, networks and business systems into a clear management plan. KVETO helps maintain the infrastructure you rely on, coordinate technical support and plan changes around your business needs.
INFRASTRUCTURE, EXPLAINED
IT infrastructure management services cover the administration, maintenance and monitoring of the hardware, software and networks that support a business. The scope can include asset records, server administration, network upkeep, patches and backup oversight.
A slow application may involve a server, a network connection or a capacity issue. Managing the environment together helps identify what needs attention and who is responsible for the next step.
OUR SERVICE COVERAGE
Bring connected infrastructure responsibilities into a defined scope, with clear boundaries for specialist work and third-party services.
Support installations, upgrades and preventive maintenance, with an agreed record of devices and lifecycle needs. Procurement, replacement parts and warranties are scoped separately.
IT AMC Services↗Support LAN/WAN, Wi-Fi and VPN requirements. Define monitoring, cabling and connectivity responsibilities, including the work owned by your internet provider.
Network & Server Services↗Administer agreed Windows, Linux and virtual servers. Coordinate updates and performance reviews around supported platforms and business dependencies.
Explore server support↗Agree which assets are monitored, who handles alerts and when maintenance takes place. Monitoring, remediation and response commitments are defined separately.
Discuss monitoring coverage↗Define backup ownership and recovery requirements for systems in scope. Agree retention, restore testing and recovery objectives before making assumptions about protection.
Discuss recovery requirements↗Support agreed workplace platforms and the domains, DNS records and certificates they depend on. Assign ownership of renewals, subscriptions and migrations.
Microsoft 365 Support↗Coverage is agreed for your environment. Hardware, licences, migrations, major upgrades and specialist security work are not automatically included in every management arrangement.
YOUR EXISTING ENVIRONMENT
Share the systems you run in your office, at other locations or with a cloud provider. We will discuss which assets, platforms and responsibilities can be brought into the agreed scope.
Remote management is a way of supporting systems; it does not mean moving them to the cloud. For hybrid environments, confirm platform support and the responsibilities retained by each provider.
CLARITY IN YOUR SERVICE SCOPE
Use these outputs to discuss the service you need. Agree the documents, responsibilities and review arrangements that will form part of your engagement.
| Output to agree | What it helps you understand |
|---|---|
| Asset & responsibility register | Identify covered systems, ownership and support boundaries. |
| Prioritized infrastructure findings | Separate urgent issues from longer-term improvements. |
| Maintenance & patch schedule | Plan work around operating hours and system dependencies. |
| Configuration & change records | Maintain a traceable view of agreed technical changes. |
| Service & capacity review | Discuss recurring issues, resource demand and lifecycle needs. |
The final proposal defines which outputs are included and how often they are maintained or reviewed.
THE INFRASTRUCTURE LIFECYCLE
A practical framework for discussing your engagement, with the operating arrangements defined around your environment.
Identify agreed assets, business dependencies, recurring issues and available documentation.
Agree coverage, ownership, maintenance windows and work that needs separate approval.
Carry out agreed administration and maintenance, track issues and coordinate escalation.
Discuss recurring faults, capacity, ageing equipment and upcoming business changes.
WHY CHOOSE KVETO
Work with an approachable team that connects technical support with an understanding of how your business operates.
L1, L2 and L3 capabilities for routine support and more involved technical requirements within agreed coverage.
Coordinate the hardware, network and server responsibilities that affect the same business service.
Agree which work can be handled remotely and when hands-on assistance is needed.
Structured ticket tracking and assigned responsibilities help keep support work traceable.
SCOPE THAT FITS YOUR BUSINESS
Consider additional support when internal capacity is stretched, issues keep recurring across systems or expansion requires more coordination. Your team can retain strategy and approvals while agreed technical tasks are outsourced.
The right arrangement depends on your existing capability. Outsourcing does not automatically remove every internal role or reduce every cost.
Separate recurring management from equipment, subscriptions and project work in the proposal.
COMMON QUESTIONS
Practical answers about your existing systems, support coverage and infrastructure responsibilities.
The scope can cover hardware, networks, servers, monitoring, maintenance, backup responsibilities and supporting workplace systems. Your agreement should identify covered assets, service hours, exclusions and the work owned by other providers.
Infrastructure management focuses on the technology foundation of your business. Managed IT Services can also cover broader employee support and overall service ownership. The two may form part of the same engagement.
Share your current environment, versions, documentation and recurring issues. The systems, access requirements and dependencies need to be reviewed before a suitable scope and transition can be agreed.
KVETO’s infrastructure service includes Windows, Linux and virtual server management. Confirm the operating-system versions, virtualization platforms and specific administration tasks required when discussing your environment.
Yes, remote and onsite assistance can be arranged under agreed coverage. Share your locations and operating hours so the team can discuss availability, escalation and response arrangements.
Backup and recovery responsibilities must be explicitly scoped. Agree backup monitoring, retention, restore testing and recovery objectives. Having a backup alone does not establish a complete disaster recovery plan.
Discuss the platforms you use and how they connect with your office systems. Supported services, access, provider responsibilities and any migration work need to be confirmed before being included in the engagement.
Maintenance, patching, configuration and access responsibilities can support security. Specialist assessment, detection and incident-response requirements should be separately defined. Explore our Cybersecurity Services for related support.
PLAN YOUR NEXT STEP
Tell us what you run today and what needs to improve. Let’s discuss the infrastructure support your business needs.